I was trading on GDMFX and have requested withdrawal 2 weeks ago. The withdrawal amount is about 2000 USD. I have not received my money yet. My withdraw request is not processed. In support I get answers that it is due to technical issues of payment provider and I have to wait... I asked how long I have to wait. They told me that they do not know!!!
Here is my chat transcirpt:
I: Can you give me some information about my withdrawal if it is processed already?
Mr. Tsankov: Let me have a look.
Mr. Tsankov: We have not processed the withdrawal still.
I: I have asked to withdraw to Skrill. Sent the request on 23 November
Mr. Tsankov: Yes, the request was accepted and we are working on sending you the money.
I: When can I expect it?
Mr. Tsankov: Currently there can be a slight delay, due to issues that we have with our counter parties (a liquidity provider and a payment processor) but we are working on resolving them to return to the business as usual agenda.
Mr. Tsankov: As the process of sending withdrawals is quite slow and takes a lot of time at the moment, we are not able to place a specific time frame, but we are closely following your case to make sure it happens as fast as possible.
Mr. Tsankov has closed the chat.
Two weeks passed already and no money received! Today I had again the chat talk with the support. Here is it:
I: I am writing regarding my withdrawal request of 23 November 2017
almost 2 weeks are gone. I have not received my money yet. I worry about my money
Mr. Popov: You will receive your funds, but there will be a delay due to technical issues
I: Why you can not send the money via Skrill or Bank? I do not understand that!
Mr. Popov: We are experiencing an issue with our payment processor, which is causing the delay. We are waiting a conformation from them, so we can proceed with the transaction.
I: But it can not be that I have to wait already 2 weeks!!! Such confirmation should do not take longer than 24 hours
Mr. Popov: The problem should be solved soon and you will receive your funds
I: Soon is very indefinite. I need a fix period of time. When do I get my money? I'm going to open a topic on the forum and announce that I do not receive money.
Mr. Popov: If we knew the exact time, which would be needed for the issue to be fixed we would share that information with you
I: Ok, it sounds very very criminal I do not trust GDMFX any more. I will publish this chat and the issue in forums.
Mr. Popov: I understand your frustration, but have some patience. We are experiencing some issues lately
I: I will write also to CySEC. You do not withdraw MY MONEY already 2 weeks!
Mr. Popov has closed the chat.
If I will receive my money I will update this post. But for now it seems that they are not going to process withdrawal. I think they are bankrupt.